Refund Policy

Last updated 30 October 2026

Failed designs

If a design fails, its credits are refunded automatically, at once, and the design page says so. Cancelling a design before it starts refunds it too.

Credit packs

You can get a full refund of a credit pack within 14 days of buying it if none of that pack’s credits have been used. Once credits from a pack have been used, the pack can’t be refunded, except under the paragraph on faults below.

Expired credits

Pack credits are valid for 12 months from the day you buy them. Credits that expire unused aren’t refunded.

Faults and billing errors

If you were charged twice, or couldn’t use what you paid for because of a fault on our side, we refund the affected amount in full.

EU and UK customers

Consumers in the EU and UK have a 14-day right to withdraw from a purchase of digital content or services. When you buy, you ask us to make credits available at once and agree that your right of withdrawal ends once you start using them. Until you use any, you can withdraw and get a full refund within 14 days.

How to ask

Email support@decova.app from your account’s email address with the receipt reference. We reply within 5 business days, and approved refunds go back to the original payment method within 5–10 business days after that.